Here you will find the answer to your most asked questions...
1. How do I pay for the booking?
You will be required to pay 20% of your reservation to confirm your booking; the balance must be paid in cash or by credit card on arrival. If you prefer, you can just call us on the telephone on + 34 6126.96.36.199 or send us an email at firstname.lastname@example.org
2. Are taxes included?
All taxes are included in our prices except the city tourist tax (2,25€+iva x person x night)
3. Will I need to pay a damage deposit for the apartment?
Yes, a deposit of 250€ will be requested on your arrival and refunded on your departure. Please see that information on the detail page of the apartment you are choosing. In most of the apartments the deposit can be paid in cash or with your credit card details. For further information please don’t hesitate to contact us.
4. What happen if I break something?
Please call us as soon as possible to assess the damage.
We will do our best to try to fix it and reach a vision whether there is any charge incurred.
5. Is breakfast included?
No, but all apartments have a fully equipped kitchen.
6. Can I drink the water?
The tap water in Barcelona is clean and safe to drink. However, some areas have a higher sodium content and may taste bitter to some. We generally recommend to stock up on bottled water for drinking at the local grocery store.
7. How can I get from Barcelona airport to the city centre with public transport?
From Barcelona Airport:
By Aerobus (Transfer bus): There is a regular bus service from outside each terminal at Barcelona Airport. Weekdays buses leave every 15 minutes from 06:45 until 23:00 and weekends and holidays they leave every 30 minutes. The Aerobus stops at Plaza d’spanya, Gran Via, Plaza Universitat, Plaza de Catalunya and Passeig de Gracia. The journey into central Barcelona takes about 30 minutes. It costs about 3.45 €. It’s the easiest way from the airport.
By Train: When you arrive in the arrivals lounge there are signs to the train station. The station is reached via an overhead walkway located between terminals A and B. Trains leave at `13 and `43 minutes past the hour until 23.40, all taking the same route into Barcelona stopping at Barcelona Sants, Placa de Catalunya, Arc de Triomf and Clot. It costs 2.20 € and is fast and comfortable, but take care of your belongings when getting on and off.
By Taxi: Barcelona’s distinctive black and yellow licensed cabs are usually in thankful abundance in ranks outside the terminals. You may have to queue but this normally moves very quickly. Expect to pay between 20 and 30 € into central Barcelona.
8. What is the cleaning charge?
There is a cleaning charge in every reservation. This is for the departure cleaning we do after check out to get the apartment ready for the next customers.
If you would like to have a daily cleaning service, please let us know before arrival. There is an extra charge for this service.
Reservations from 7 days or longer will enjoy a free cleaning service.
9. When and how can I get the keys?
The arrival time needs to be communicated at least 3 days before the arrival per e-mail or by phone to the contact person that will be given to you on the booking confirmation.
Check-in time is normally from 14.00h but if possible we will try to accommodate you before 2.00pm. You just need to contact us and ask about this option.
Arrivals after 22.00h will have an extra charge of 30€.
Check-in time is from 2:00pm. However, an early check-in time service is offered for a fee of 20€ (subject to availability).
The apartment’s keys (2 sets) are given when the total amount of the stay is paid on arrival.
10. Where can I leave the luggage?
If you are arriving early in the morning or leaving late you can store you luggage in baggages-claim in the old-town. If possible, we can arrange that to be inside the apartment.
11. Are bed linen and towels included? Which other facilities are included?
All facilities and electrical appliances included in the apartment are detailed in our website. If you notice any mistake or any thing missing from the equipment please let us know as soon as possible.
12. Is there extra charge for gas, electricity or water?
No, there is no additional charge.
13. Can I cancel my reservation?
If the client cancels a fully paid reservation before 30 days of the arrival, we will refund 80% of the total amount. Please note that the 20% reservation deposit is non-refundable.
14. Will I need an adaptor for using the appliances in the apartment?
For all appliances supplied in the apartments you will not need continental European adaptors. Hairdryers are supplied but to operate other bathroom appliances which you might bring on your travels like electric shavers, curling irons etc., you will need a continental European adaptor.
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